Shipping Locations
We currently ship within Malaysia. For international shipping, please contact us before placing your order.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Custom-designed items may take 3–7 business days for preparation.
Delivery Time
- West Malaysia: 2–5 business days
- East Malaysia: 5–8 business days
- Delays may occur during peak seasons or public holidays.
Shipping Fees
- Flat-rate or weight-based shipping charges apply and will be calculated at checkout.
- Free shipping is available for orders above RM200.
Tracking
All orders come with a tracking number. You will receive an email with tracking information once your order ships.
Damaged or Lost Packages
If your package is lost or arrives damaged:
- Contact us within 48 hours with photos and order details.
- We will investigate and arrange for a replacement or refund.
Contact for Shipping Inquiries
📞 012-962 6208
📧 hiiheetechnologysdnbhd@gmail.com